What to Do If You Lose Your Student Card

Losing your student card doesn't mean losing access to campus dining. Follow these steps to stay covered while you wait for a replacement.

1. Report it immediately

Contact your university's student services or campus security as soon as you notice your card is missing. This prevents anyone else from using it and protects your meal plan.

2. Update your Pay & Connect account

Log in to Pay & Connect and flag your card as lost. This secures your meal plan data and links it to your updated access method.

3. Use the QR code feature in the meantime

While you wait for your replacement card, you can use the QR code in the Pay & Connect app to tap into dining halls and redeem meal vouchers as normal.

4. Reach out if you need help

If the QR code isn't working or you run into any issues, contact us at support@payandconnect.co.za and we'd be happy to assist.